Personal information we collect
For the purposes of this policy, “Personal Information” means information about an identifiable person or personally identifiable information that AbroadGurus collects through the use of our services, including our website and any other online platform that may be offered or operated from time to time. Personal information does not include business contact information, such as name, title, business address, and business phone number, when used for business communications.
Depending on the nature of your interactions or relationship with AbroadGurus we may collect personal information such as your first and last name, postal and email addresses, telephone number (s), social media data, information about your social circumstances, including age. , date of birth, marital status, employment and position details, education/qualification information, gender, religion, race, health details and other sensitive personal information.
For the purposes of certain services that we offer, including the facilitation of international visas, with your consent, we may also collect personal information belonging to your dependents, who may be minors. We may also collect certain technical information about the use of our website and online platforms, including your IP address, the type of browser you use, access times, the pages visited, and the referral link through which you accessed our website or platform.
If you choose to purchase any of our services, we or our third-party payment processors will collect your payment information.
AbroadGurus uses technologies such as cookies, beacons, tags, and scripts, which are identification technologies that your computer receives when you visit certain websites.
In certain circumstances, we may combine or correlate this information with personal information that you may have previously submitted to AbroadGurus to improve our service offering to you. Most browsers can be configured to reject all cookies, but the functions of our website may not work as expected if this option is chosen. We use permanent cookies to analyze the use of the site.
We use temporary (session-based) cookies to improve performance and determine trends on the web. Temporary cookies disappear when you close your browser window. We use your IP address to help diagnose problems with our server and to administer our website.
Your IP address is used to help identify you in order to collect broad demographic information. We also use Google Analytics, Google Tag Manager, Google AdWords (conversion tracking), LinkedIn (conversion tracking), Optimize, Unbounce, Hotjar, Intercom, and Hubspot. Some or all of these tools may be used to track information about your behavior on our website, depending on your region.
AbroadGurus assumes responsibility for maintaining and protecting Personal Information under our control. We appoint a data protection officer whom the public can contact directly and who is responsible for our daily compliance. We periodically review this policy and our personal data protection practices to ensure that we comply with applicable law and current best practices.
How we collect, use, and disclose personal information
We only collect personal information as necessary to fulfill the objectives we have identified. We do not collect or retain personal information indiscriminately.
We Collecet Personal Information for:
- Respond to your comments, questions, and requests and provide customer service;
- Communicate with you about services, offers, and promotions and provide news and information we think will be of interest to you;
- Manage your account and send you technical notices, updates, security alerts, and support and administrative messages;
- Monitor and analyze trends, usage, and activities;
- Link or combine with information we get from others to help understand your needs and provide you with better service; and
- Carry out any other purpose for which the information was collected.
Information you disclose publicly
By connecting with the AbroadGurus through our social media pages or accounts, or by posting content using AbroadGurus-created hashtags or other identifiers, you are providing your consent for AbroadGurus to use any Personal Information or other content you submit or make available through such sites for marketing and promotional purposes, including, but not limited to, incorporation into our marketing materials, without further notice or compensation.
AbroadGurus may also collect and process any Personal Information that you volunteer in our website forms, including when you sign up to receive newsletters or other information from AbroadGurus.
Our website contains links to third party web sites. AbroadGurus is not responsible for the privacy practices or the content of such websites nor does AbroadGurus warrant the quality, accuracy, or completeness of the information contained in these sites.
For individuals located in the European Economic Area (EEA), all processing of Personal Information is performed in accordance with privacy rights and regulations following the Regulations (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of Personal Data and on the free movement of such data, known as the General Data Protection Regulation (GDPR), and AbroadGurus’s processing of the Personal Information of such individuals will take place in accordance with the GDPR.
AbroadGurus processes Personal Information both as a “Processor” and as a “Controller”, as defined in the GDPR; however, where you have volunteered personal information with respect to the creation of a user account under any of the services or online platforms offered by AbroadGurus from time to time, you will be the Controller and AbroadGurus will be the Processor.
All data collected by AbroadGurus will be stored exclusively in secure hosting facilities provided by Amazon Web Services. AbroadGurus has a data processing agreement in place with this provider, ensuring compliance with the GDPR. All hosting is performed in accordance with the highest security regulations. All transfers of data internally in the EEA is done in accordance with this data processing agreement.
Protecting your personal information
Regardless of your geographic location, we strive to maintain personal information in as accurate, complete and up-to-date a form as necessary to fulfill the purposes for which it was collected. We protect personal information by adopting reasonable physical, technical and organizational security processes and safeguards appropriate to the sensitivity of the Personal Information, regardless of format, which prevents accidental, unauthorized or unlawful destruction, loss, alteration, disclosure, access, use or processing of Personal Information.
Our security safeguards include premises security and restricted access to files containing personal information. Depending upon the information under our control, we also use technological safeguards such as security software and firewalls to prevent hacking or unauthorized computer access, internal passwords and security policies.
Please note, however, that no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of your Personal Information. AbroadGurus will promptly notify individuals in the event of any known unauthorized access to or use of that individual’s Personal Information.
Retention and Deletion
AbroadGurus will not retain data longer than is necessary to fulfill the purposes for which it was collected or as required by applicable laws. For certain data pertaining to a user account registered to one ofAbroadGurus’s online platforms, you have control over the Personal Information collected and the duration for which your Personal Information is kept.
Users of AbroadGurus’s online platforms with an active account will therefore have the responsibility to delete data as and when required. If you have an active user account with a service or online platform operated by AbroadGurus, we will retain your information for so long as your account is active or as needed to provide you with services.
If an account of a user of one of AbroadGurus’s online platforms is terminated or expires, all Personal Information collected through that platform will